IT Infrastructure Engineer

Sector

A Bristol based charity.

Job Purpose:

As an IT Infrastructure Engineer you will tackle complex technical issues unique to this not-for-profit organisation.

Key Responsibilities:

• Technical Project Support: Lead the implementation of technical projects across the Trust, with a focus on telephony upgrades.
• Hands-On Role: Configure the new telephony system and its associated infrastructure.
• Team Collaboration: Work closely with the IT team, project management office, and third-party vendors.
• Meetings: Participate in project meetings, either facilitating or providing technical support.
• Reporting: Keep the IT Infrastructure Manager updated with regular project status reports and progress on issue resolution.

Key Experience:

• At least 3 years in managing medium to large enterprise IT Infrastructure with direct customer interaction.
• Experience with corporate phone systems, both on-premise and cloud-based.
• Experience in deploying and supporting enterprise systems.
• Proficient in using CRM software or IT Support ticket tracking systems.
• Knowledgeable in corporate IP networks, network switching, Ethernet, TCP/IP, DHCP, and other networking technologies.
• Experience working with third-party vendors.

Desirable Skills:

• Experience with High Availability/Life Critical systems.
• Proficient in Microsoft server administration, Windows Admin Centre, Hyper-V Manager, and Hyper-V servers/clusters.
• Experience with enterprise-grade storage solutions (SAS, SAN).
• Hands-on experience with corporate phone systems.
• Experience in building, installing, and configuring Microsoft servers (Server 2016/19/22).
• Administering Mobile Device Managers like Intune.
• Experience with VOIP applications.

Essential:

Driving Licence: Full and valid UK driving licence with business-use insurance.

Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background.