Application Support Analyst

A respected "not-for-profit" research solutions organisation, hosting specialist material for institutions worldwide. They foster a progressive culture, creativity, and a flexible work environment, using cutting-edge technologies to stay ahead of the curve. They value diversity, integrity, experience, honesty, people, humanity, and a passion for excellence.

Role Summary:

Key Accountabilities:

User Support: Ensure Business Systems/Application users receive the support needed to perform their roles efficiently. Provide quick and effective resolution to user issues and advise on best practices.

Application Configuration: Understand user requirements and configure applications to meet those needs. Ensure that configuration changes are thoroughly tested and fit for purpose.

Software Changes: Ensure that software updates meet user requirements and are fit for purpose by testing them before deployment, minimizing regression issues.

System Maintenance: Maintain the healthy operation of live systems through performance, corrective, adaptive, or preventive maintenance. Monitor system interfaces and take corrective action when necessary.

Collaboration: Work closely with customers and colleagues to identify opportunities for improving business processes and value teamwork.

Requirements:

Interest and Experience: A genuine interest in Business Systems/Applications and staying updated with new trends. Experience in supporting and configuring software applications.

Skills: Strong analytical and problem-solving skills with a proactive approach. Ability to understand business systems/applications and identify potential improvements.

Technical Experience: Experience in supporting Finance platforms, HR systems, Jira/Confluence, Microsoft products (including PowerApps, Power BI), bespoke applications. Good understanding of AWS, Azure, and other hosting platforms.

Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background.