Application Support Analyst - £25k
Software service provider
The successful candidate will:
Deal with incoming customer support requests, logging and updating tickets where appropriate
Escalate issues, enhancement requests and business opportunities to the relevant departments
Provide remote support, via industry standard tools, to our desktop, server and mobile applications
Assist with the creation of reports for both customer and internal use, primarily using Crystal Reports and SQL queries
Assist the Development Team with testing, documentation and feedback as required
Ensure that internal systems are kept up-to-date
Assist with the updating and day-to-day management of our Software as a Service platforms
Provide technical backup and application knowledge to all business areas where required
Experience or qualifications in one or more of the following:
SQL Databases, Visual Basic, VB.NET
Experience of delivering customer or application support
Strong systems fault-finding and analytical skills
A good communicator - face-to-face, telephone, written, email.
They are able to converse with non-technical people on IT issues without jargon and are able to build and maintain good relationships with clients and colleagues
"Southern Lights Ltd act as an employment agency for the purposes of this advert"
For more information on the company and a detailed job specification please apply now.