Application Support Analyst

Salary:
£ 25000
Type:
Permanent
Location:
Chippenham, Wiltshire
Ref:
MM/APPSSUPPOTY
Date Posted:
11-04-2018

Job description

Application Support Analyst - £25k

Company:

Software service provider

The successful candidate will:

Deal with incoming customer support requests, logging and updating tickets where appropriate

Escalate issues, enhancement requests and business opportunities to the relevant departments

Provide remote support, via industry standard tools, to our desktop, server and mobile applications

Assist with the creation of reports for both customer and internal use, primarily using Crystal Reports and SQL queries

Assist the Development Team with testing, documentation and feedback as required

Ensure that internal systems are kept up-to-date

Assist with the updating and day-to-day management of our Software as a Service platforms

Provide technical backup and application knowledge to all business areas where required

Desirable skills:

Experience or qualifications in one or more of the following:

SQL Databases, Visual Basic, VB.NET

Experience of delivering customer or application support

Strong systems fault-finding and analytical skills

A good communicator - face-to-face, telephone, written, email.

They are able to converse with non-technical people on IT issues without jargon and are able to build and maintain good relationships with clients and colleagues

"Southern Lights Ltd act as an employment agency for the purposes of this advert"

For more information on the company and a detailed job specification please apply now.